UNRAVELING KNOWLEDGE

WITH SOCIAL, COMMUNITY & SMEs


While Social CRM continues to evolve, there have been three challenges identified for it to solve: data, knowledge, and purpose. What is the current status with knowledge, and how do we fix it?

This webinar will cover knowledge management in the enterprise, exploring pressing issues, their origin and their future, and lay a foundation to handle them.

Join customer strategist Esteban Kolsky to answer questions that include:


What are the most pressing concerns for Knowledge Management today?


What is the current status of tribal or social knowledge?


How can we leverage communities and SMEs to improve our knowledge solutions


What is the difference between stored knowledge and knowledge in use—and why does it matter?


What does a framework for improving our knowledge collection and distribution look like?


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ONDEMAND WEBINAR REGISTRATION

Originally presented: Tuesday, December 18, 2012

SPEAKER

ESTEBAN KOLSKY

Principal and Founder,

ThinkJar

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