An Insider's Guide

the Ultimate Customer Service Experience

with Diane Clarkson
Analyst, Forrester Research

Complimentary Webinar

Get the Recording Now

Originally Presented April 3, 2012

AN INSIDER'S GUIDE TO THE ULTIMATE CUSTOMER SERVICE EXPERIENCE

Join Moxie Software and guest Forrester Research, Inc analyst, Diane Clarkson, for a complimentary webinar focused on creating a customer-centric organization. Learn how to tap into the collective intelligence across the entire organization to reduce escalations and close cases faster.

Learn how to connect customers to experts for a better customer experience, including:

  •  
1
Current customer service channel use and satisfaction
2
Characteristics of the new customer-centric organization
3
Ways to integrate internal collaboration tools into customer service solutions
4
Benefits received from reaching out beyond agents to solve customer issues